🛎️ Help Center

Welcome to the Help Center for The Watering Hole — your go-to source for all support, order, and product-related questions.

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📦 Order & Shipping Questions

How long does it take to process my order?
Orders are typically processed within 1–3 business days (excluding weekends and holidays).

How long is delivery?
- USA: 5–7 business days
- Europe: 10–15 business days
- International: 10–25 business days depending on location.

Do you ship internationally?
Yes! We proudly offer international shipping worldwide. Customs duties may apply depending on your country.

💳 Payment & Billing

What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, Amex), PayPal, and other secure payment gateways.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways to protect your data.

🔄 Returns & Exchanges

What is your return policy?
We offer a 30-day return window for unused, non-custom items. Custom or personalized mugs are non-refundable unless defective.

How do I request a return or exchange?
Contact us at the-watering-hole@hotmail.com with your order number and reason. We'll assist you promptly.

🧐 Product Questions

Are your mugs dishwasher safe?
Yes! Most of our mugs are dishwasher and microwave safe. For specialty or printed mugs, care instructions will be included.

Do you offer custom mugs?
Yes, we offer personalization options on select products. Look for “Customizable” on the product page.

🔍 Order Tracking

How can I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order ships. Allow up to 48 hours for tracking to update.

📮 Shipping to P.O. Boxes

We do our best to support deliveries to P.O. boxes, though some couriers may have limitations. Please reach out before ordering if you're unsure.

📬 Contact Us

Need further help? Don’t hesitate to contact us!

Company Name: THE WATERING HOLE AT FFHQ LLC

Email: the-watering-hole@hotmail.com

Phone: +1 316-710-0158

Address: 36 North Myrtle Street, Fellsmere, FL 32948

We're here to help you sip happily ever after. ☕