❓ Frequently Asked Questions

Find answers to the most common questions about shopping with The Watering Hole.

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📦 Orders & Shipping

Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is on its way.

Q: How long is delivery?
A: For US orders, delivery typically takes 5–7 business days. International orders may take up to 25 days depending on location.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Please note that delivery times and customs duties vary by country.

☕ Product Info

Q: Are your mugs microwave and dishwasher safe?
A: Most of our mugs are safe for both microwave and dishwasher use. Any exceptions will be clearly noted in the product description.

Q: Do you offer gift wrapping or custom packaging?
A: We do not currently offer gift wrapping, but all items are packed carefully to arrive safely and in style.

🔄 Returns & Exchanges

Q: Can I return or exchange an item?
A: Yes. You may return or exchange unused, non-custom items within 30 days of receipt. Contact us for help.

Q: Can I return a custom or personalized mug?
A: Custom mugs are non-refundable unless defective or damaged. If you have an issue, please contact us with photos.

💳 Payments

Q: What payment methods are accepted?
A: We accept Visa, MasterCard, American Express, PayPal, and other secure payment gateways.

Q: Is it safe to shop on your site?
A: Absolutely. Our store uses encrypted SSL security and verified payment systems to protect your information.

📨 Order Issues & Support

Q: I didn't receive my order confirmation email.
A: Please check your spam folder or contact us at the-watering-hole@hotmail.com.

Q: My package is missing or delayed — what should I do?
A: If your tracking hasn’t updated within a reasonable time, please reach out to us and we’ll investigate right away.

📬 Contact Information

Still need help? Contact us and we’ll be happy to assist.

Company Name: THE WATERING HOLE AT FFHQ LLC

Email: the-watering-hole@hotmail.com

Phone: +1 316-710-0158

Address: 36 North Myrtle Street, Fellsmere, FL 32948

We’re here to help you sip in style. ☕